We are anticipating Monday afternoon and Tuesday morning being extremely busy while we catch up. If you can wait to contact us, we would appreciate it.

Please be respectful and tolerant with our team while we work for and prioritise all our patients.

Why is this happening?

What is impacted?

• We will be limiting our appointments. If you need to book an appointment; we request that you phone us on Tuesday morning.
• We will have limited access to your patient information, this includes consultation notes, medical history, prescriptions, anything related to your interactions with us as your provider of medical care.
• If you have an appointment you will no longer be able to view your medical records or test results in Health 365.
• If you need to cancel a future appointment, please phone after 2.00pm Monday.  Please note we do require 2 hours’ notice if you wish to cancel.

What if I need to see someone urgently on Monday?

We will have staff available to answer your call, or see you and triage you during this time.

In addition:

• If you have a medical emergency, please dial 111
• Healthline is available 24/7 for free health advice on 0800 611 116

Can I order my prescriptions?

• You can phone us, press 1 for our prescription line and leave a message with your prescription request. Please note urgent requests will take 48 hours to action.
• Regular prescription requests take 3-5 working days to be processed.

I am waiting on urgent test results, what will happen with these?

• There may be a delay in your results being viewed by us. Our practice policy is that either a GP, Nurse Practitioner or a Nurse will only phone you if you have abnormal results or results from tests that require a change to your health management. You will not be contacted if your results are in normal range and do not require any changes as a result.

Can I still come into the Medical Centre?

We will still be open, and we will have staff available to see you.